Strengthening Our Leadership to Meet What’s Next
The Knight’s mission is to provide peace of mind to owners corporation members. Delivering a seamless and consistent client experience is the only way to achieve this and it is our foremost focus. We’re excited to share an important update to our leadership structure – one that reflects our commitment to delivering you outstanding service, while strengthening our foundations to ensure that excellence is ongoing. As the industry evolves, we know that having the right structure – and the right people in the right roles – is essential to supporting our clients with clarity, responsiveness and confidence. With this in mind, we’ve introduced three key leadership roles, each focused on a core pillar of the business: strategic direction, client experience, and internal operations. We also want to acknowledge that at times, aspects of our service haven’t met the high standards we set for ourselves – or those you rightly expect from us. Whether that’s been in response times, clarity of ...